Emotional Intelligence and Stress on Employees Performance in Lagos State Banking Sector

Abstract

This research work examined the effect of emotional intelligence and stress on employee’s performance in the Nigerian Banking sector using Lagos state as a case study. Descriptive design was adopted for the study. 300 questionnaires were randomly administered to employees’ selected from banks in Lagos state, out of which 120 were returned that were used for analysis. Regression analysis was used to analyze the collected data. Thus, primary and secondary data collection sources were use to generate the required data, which were enhanced through an interdisciplinary approach. The results show that Stress does not have effect on employee’s performance positively. And emotional intelligence has positive effect on employee’s performance and it is directly related with each other. The research work concludes that there is a significant relationship between self-control, self-awareness, social competencies, managing emotion of the leaders, and employee’s performance in the Nigerian banking sectors. It implied that increased self-awareness would boost morale and attitude that would provide a happy, productive and performing employee as a result of job satisfaction towards achieving organizational goals and objectives. It is recommended that bank management should reduce employees’ job stress through rationalization of work-load and working-hours of bank employees as this will improve their job performance. Bank employees should try to cope with stress by engaging in exercises, meditation. Furthermore, bank management should create opportunities for recreation as well as organize in-house courses on Time and Self-Management to instill stress coping skills in employees.